Client policies

My office/contact hours are Monday-Friday 10am-4pm HST.
During this time I will schedule all meetings and handle regular correspondence(calls, emails, texts, etc).
I will be unavailable outside of this window. 
*Social media will still be attended to during weekends.

Invoicing and payments will only be accepted through the Quickbooks online payment system. 
Invoices are due within 24 hours of receipt. Invoices left open after 24 hours will incur a late fee of $35 and will result in a pause of service(s) until the open invoice is paid. 

Meetings need to be scheduled at least 1 week in advance in order to guarantee scheduling.
Attempting to schedule a meeting with less than 1 week notice will likely be unaccommodated.

Service Guarantee 
Due to the varying nature of the unique businesses I serve, no explicit results are guaranteed, only estimates.

Deliverables are outlined in our initial agreement and are limited to the following with the exceptions given on a case by case basis at Pineapple Marketing Co.’s discretion.
Setting up social media platforms such as Facebook, Twitter, Instagram, etc
Creating content, engagement as well as ongoing management of these platforms 
Creation of digital and print marketing materials
Management of Influencer Marketing campaigns
*Case by case: Squarespace website set up and ongoing management, ghost writing or outsourced blog content, email marketing campaigns, e-commence projects, logo design, etc…(please note these services may not apply to our original agreement and may result in a new or altered agreement and invoice).